RankTruck

Terms of Service

Published October 26, 2026. Takes effect November 26, 2026 for accounts opened before this version was published, and on signup for accounts opened after it was published: the 30 days in section 14 are notice, so they apply to this version too. Until November 26, 2026 an existing account is held to the terms published September 25, 2026; ask us and we will send you a copy.

These terms are an agreement between you and RankTruck (“we”, “us”) covering your use of RankTruck, a local search marketing service for service businesses. By creating an account or using the service you agree to them. They are written to be read, not skimmed past, and we have kept them as short as honesty allows.

1. What the service is

RankTruck monitors and improves your business’s presence in local search: rank tracking, review monitoring and reply drafting, a weekly check of the details on your Google listing, website health checks, backlink tracking, AI visibility checks, and drafting and publishing blog posts on your website and posts on your Google Business Profile. Each customer runs on their own isolated instance with their own database.

2. Your account

You are responsible for keeping your sign-in credentials private and for what happens under your account. Tell us promptly if you believe your account has been accessed without your permission, and we will help you secure it. If you think someone else has your password, change it in Settings, or press Sign out everywhere there; after either one, every other device has to sign in again before it can change anything.

3. The free trial

Every account starts with 14 days free. We ask for a card before the trial begins, and we do not charge it during those 14 days. The trial ends at 11:59 PM Pacific time on the date shown beside the button you press to start it, in your confirmation email and on your billing screen. That is never earlier than the 14th day after the day you enter your card, counted in Pacific time, and never less than 14 full days after you enter it. Cancel before the trial ends and you are charged nothing. Cancelling during the trial ends your access straight away rather than letting the free days run out, so if you want every free day, cancel on that date, before 11:59 PM Pacific time.

We email you at least 7 days before the trial ends, and when you sign up, each time with a link to cancel online. From the day you sign up, the billing screen inside the product shows when your trial ends, and the first charge is taken shortly after that moment. The first charge should never be a surprise.

4. Fees and refunds

After the trial the service costs $100 per month per business, plus any sales tax that applies, billed monthly to the card on file. The price includes hosting, monitoring, and the AI and data services the product uses on your behalf. If we ever change the price, we will tell you at least 30 days before it affects you.

Cancelling a month you have already paid for does not cut it short. You keep working right through to the end of that month, and we do not charge you again. The one exception is a charge that had already started when you cancelled: cancelling does not stop it, the billing screen in your dashboard says so, and you keep the month it pays for. Because you keep what you bought, monthly fees are not refunded or split part-way through a month. If our side was broken and you paid for a month you could not use, write to us and we will put it right.

If a payment does not go through, we email you, and your dashboard keeps running for 7 days from the first decline while the card is tried again. If no payment has gone through by then, or our last try at the card fails sooner, the dashboard pauses. A payment that goes through while we are still trying the card turns it back on with your data as you left it, though you may need to connect Google and your website again (section 6). Once we have stopped trying the card, updating it does not turn the dashboard back on, so write to us. A pause for an unpaid card ends your account, so section 5 applies: your data is deleted 30 days after the pause unless a payment has brought the dashboard back.

5. Your content and your data

Everything the service writes for you, and everything you put into it, is yours. That includes drafts, published posts, your business details, and your performance data. Ask at any time and we will email the address on your account a link to download a copy of your data. The link works for seven days, or until your data is deleted if that comes first. The copy holds your records, with a note explaining each file, and the pictures used in your blog posts. It leaves out your password, the keys that connect your Google account and your website, and our own job logs and cost records. Your account ends whenever your dashboard is paused, for example at once when you cancel a trial, when a paid month you cancelled runs out, when you cancel while a payment is failing (section 13), and when a declined card is still unpaid after its 7 days or our last try at it fails first (section 4). If a payment then turns the dashboard back on (section 4), the account carries on and is not deleted. Thirty days after your account ends we delete your instance and its backups. If you have asked for your data and we have not sent it yet, we wait until we have, for up to 14 days after we get your request. Our privacy policy lists what we keep after that.

6. What we access

Some features need access to accounts you own. You grant that access yourself: for Google, on Google’s own consent screens, and for your website, with a key you make there and give us. You can take it back at any time, as this section describes. From Google, we ask only for the permissions the features use, and here is every one of them in plain words:

If you connected Google on or before October 10, 2026, your Google account may still list broader access for RankTruck, because we used to ask for more. We do not use it. Disconnecting Google in Settings asks Google to remove it once no connected feature still uses that Google account. You can also remove RankTruck at myaccount.google.com, but that takes away all of its access at once, so the Google features stop until you connect again in Settings, which asks only for what this section lists.

We do not ask Google to look at your pages: Google finds what goes up on your website the same way it finds the rest of your site.

When you press Disconnect, we ask Google to cancel that access and we delete our copy of the key Google gave us, even if Google does not confirm. If another connected feature still signs in with the same Google account, only that feature’s copy is deleted, and we ask Google to cancel the access when you disconnect the last one. When your account is paused, we ask Google to cancel all of it, and ask again every hour until Google confirms or your instance is deleted.

If your website is connected, we use the key you give us to put up the posts you approve, or with automatic publishing on, the posts that pass our checks (section 7); to make a change you press a button for, such as the title a page shows in search results; and to read the pages on your site, for the weekly check of your website’s pages and so a draft can link to them. On a WordPress site built with Elementor, we also use it to save a page again, without changing what it says, when the file that holds the page’s design has gone missing or come out broken; we look for that after each post goes up and when our 15-minute check finds your site’s design broken. On Webflow, a change only shows once the whole site is published, so each time we put up a post or make a change, we publish your whole site, and anything you have saved in Webflow but not yet published goes live with it.

When you disconnect your website, or your account is paused, we hand the key back. On WordPress we ask your site to cancel it. If your site does not confirm when you press Disconnect, we delete our copy anyway and tell you how to cancel the key yourself in WordPress; after a pause, we ask again every hour until your site confirms or your instance is deleted. On Webflow, Shopify and Wix only you can cancel a key you made, so we delete our copy and the key stays in that platform’s settings until you delete it there.

7. AI-drafted content

Content produced by the service is drafted by AI models using the information you provide about your business. Unless you have turned on automatic publishing, every piece waits for your review and nothing is published without your approval. The service is built not to invent facts, promises or guarantees about your business, but you are the final check: review what it writes, because it is published under your name.

You are the publisher. Everything the service writes goes out under your name, on your website and on your Google listing, and you decide whether it goes out at all: automatic publishing starts off, and turning it on is you choosing to publish without reading each piece first. So if something we drafted and you published leads to a claim against us by somebody else, that one is yours to cover, including what it costs us to defend it. That does not apply to a claim caused by us breaking these terms or acting in bad faith; those stay ours.

8. Acceptable use

Use the service for a business you genuinely operate or are authorized to manage. Do not use it to publish content that is unlawful, deceptive, or infringes someone else’s rights, and do not attempt to access other customers’ instances or interfere with the service’s operation.

9. What we do not promise

Nobody controls Google, including us. We promise the work: monitoring runs, content gets drafted and published, problems get flagged. We do not and cannot promise a specific ranking, a specific amount of traffic, or a specific number of customers. Anyone who promises you those is guessing.

10. Availability

We aim to keep the service running continuously, and your data is backed up automatically. Even so, the service is provided as is, and short interruptions for maintenance or from our hosting providers can happen.

Beyond what these terms say plainly, we make no other promises about the service, including the ones the law would otherwise read in for you: that it is fit for a particular purpose, that it is of merchantable quality, or that it will run uninterrupted or without error. Some states do not allow all of that to be disclaimed. If yours is one of them, this paragraph applies as far as your state allows and no further, and nothing here takes away a right you have that cannot be given up.

11. Other companies we rely on, and security

The service runs on other companies’ systems. Fly.io hosts your instance. Cloudflare stores your backups and the pictures we make for your Google posts. Stripe takes your payments. Google runs the Google services you connect, checks your website’s speed and makes a picture for a post when you ask for one. DataForSEO runs the searches behind your rankings, counts the websites that link to yours and puts the weekly AI questions to the AI tools for us. Anthropic writes the drafts. Pexels supplies the stock photos in your blog posts. OpenStreetMap turns the names of the cities you serve into map coordinates. Google Workspace sends our email. Each one gets only what its part of the work needs, and our privacy policy says what that is. If one of them stops working or changes what it offers, the part of the service that depends on it can stop or change with it.

If we find that someone has reached your data without permission, we will email you within 72 hours of confirming it, saying what was reached, what we have done about it and anything you should do.

12. Liability

To the fullest extent the law allows, our total liability for any claim connected to the service is capped at the fees you paid us in the three months before the claim arose, and neither of us is liable to the other for indirect or consequential damages.

13. Ending the agreement

You can cancel at any time from the billing screen inside the product. During the trial, cancelling ends your access immediately and costs you nothing. After the trial, cancelling ends the agreement when the month you have paid for runs out, and you keep full access until then. If a payment is failing when you cancel, there is no paid month left to run, so access ends straight away. We can end the agreement with 30 days’ notice, or immediately if these terms are seriously breached. Either way, section 5 governs your data: export on request, deletion 30 days after the account ends. When access ends, we also hand back the access you gave us to Google and your website, as section 6 describes.

14. Changes to these terms

If we change these terms in a way that matters, we will tell you by email at least 30 days before the change takes effect. Continuing to use the service after that means you accept the updated terms.

15. Governing law, and where a dispute goes

These terms are governed by the laws of the State of Idaho, USA, without regard to its conflict-of-laws rules.

If we end up in a dispute we cannot settle between us, it goes to the state or federal courts sitting in Ada County, Idaho, and we both agree those courts may hear it. Naming one place is the point: without it, either of us could be made to argue Idaho law somewhere neither of us is, at a cost out of all proportion to a $100 a month service. Talk to us first. Almost everything is cheaper to fix than to argue about.

16. Contact

Questions about these terms: support@ranktruck.com. It reaches Cameron, who wrote them.